Shipping & Returns
Happy Hours currently ships domestically and internationally. Express shipping options are also available.
Standard shipping anywhere in Australia is calculated per order at checkout. All orders are sent from our Lennox Head Warehouse. Shipping time frames are generally quick to major capital cities. You will receive tracking details once your order is on its way.
How long will it take my order to arrive?
Deliveries will leave our warehouse within 24 hours of being placed (or the next business day). Please specify if you would like a signature on delivery by checking the appropriate box. Generally Australian orders will arrive within 2-6 business days of placing the order – We cannot accept responsibility for lost or missing parcels once they leave our warehouse.
Which credit cards do you accept?
We accept Paypal and all major credit cards. All payments are secure.
What if I would like a refund/exchange?
We will happily refund your order if you would like to return the goods for some reason. Please contact us at email@example.com and we will send you the postage details and process the refund once we confirm the products have not been used or damaged. We do not cover return shipping costs.
Please note that we do not offer refunds, or exchanges on sale or promotional items.
Happy Hours will refund/exchange any defective or damaged products.
What happens if I entered the wrong address with my order?
Please make sure the address is correct at the time of order. If you think the address may not be correct, do email us immediately at firstname.lastname@example.org and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping cost.
What if I would like to exchange for a different product?
We will happily exchange your order for something else. Please email email@example.com and let us know what you would like instead and we will send you the postage details. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.
What is the process for returns/exchanges?
Please pack up the items in a shipping box (it’s best to use the one the product/s were mailed to you in).
Please include your name, email address, order number.
As we will have your email regarding the information for your refund/exchange, Happy Hours will match this to the delivery and promptly action the request.
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